I would like to see you as a Citrix Level 1 champion & I am really looking forward to meeting you in the course. If you are someone who got assigned to work as Citrix Level 1 engineer in your organization or if you like to learn Citrix Level 1 helpdesk skills to find a job this course will be quite helpful for you.Īt the end of the course you will have all the knowledge to Troubleshoot and Solve the Citrix Level 1 issues independently in your Citrix environment. An ideal candidate for this course interacts with end users to troubleshoot and resolve Citrix issues. Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. This course requires little to no previous experience with Citrix Virtual Apps and Desktops. Module 5: Citrix Application and Desktop Launch issues. Module 3: Providing and Troubleshooting End User Access Module 2: Citrix Director and its role in Help Desk Support

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Module 1: Fundamental Architecture for the Help Desk Role If you already have an authentication code and have already downloaded the Citrix Receiver. Understanding user sessions, including profiles

Using Citrix Director to interact with user sessions and capture information for issue resolution or escalation Troubleshooting Application Launch and Desktop launch issues By the end of the course, you will be able to solve or escalate end user issues appropriately. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Get Citrix Access Gateway Plugin alternative downloads. In this course, you will Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. Trusted Windows (PC) download Citrix Access Gateway Plugin 4.

Download citrix receiver 4.6